PRIVACY & DATA PROTECTION
01
Braeriach Ltd provides technology, field engineering, managed services, digital transformation and related business services. This Privacy Policy explains how Braeriach Ltd collects, uses, stores and protects personal information in connection with its website, business operations, CRM systems, communications and automated business tools.
02
We may collect information including names, business contact details, telephone numbers, email addresses, job roles, company information, engineer skills and certifications, availability information, project and task information, site details, communication history and other information reasonably required to provide and manage our services.
We may also collect technical information generated through use of our website and business systems, such as IP address, browser information, device information, timestamps and system logs.
03
We may use personal information to manage projects and field engineering tasks, communicate with clients and engineers, identify suitable engineering resources, coordinate assignments, manage service delivery, maintain business records, respond to enquiries, improve our services, comply with legal obligations and protect our systems and business interests.
04
Braeriach uses internal CRM and automation systems to assist with the management of field engineering and business operations.
Where appropriate, our systems may process engineer contact information, skills, certifications, location information, availability, task requirements and communications in order to identify suitable engineers for work opportunities.
Braeriach may use WhatsApp Business Platform services to contact engineers or other business contacts regarding work opportunities, task availability and operational matters.
Automated systems may assist in preparing recommendations or communications. Where required by Braeriach’s internal procedures, important actions such as contacting, selecting or assigning engineers remain subject to human review or approval.
WhatsApp messages and related metadata may be received through Meta Platforms’ WhatsApp Business Platform and processed within Braeriach’s systems for legitimate business and operational purposes.
05
Depending on the circumstances, Braeriach may process personal information where processing is necessary for the performance of a contract, to take steps requested before entering into a contract, to comply with legal obligations, for Braeriach’s legitimate business interests, or where consent has been provided.
06
We may share information with service providers and technology providers where necessary to operate our business and systems. This may include cloud hosting providers, communications providers, CRM and software providers and Meta Platforms in connection with WhatsApp Business Platform services.
We may also disclose information where required by law, regulation, court order or other lawful authority.
We do not sell personal information.
07
Braeriach retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including operational, contractual, accounting, legal, security and regulatory requirements.
Retention periods may vary depending on the type of information and the relationship between Braeriach and the individual or organisation concerned.
08
Braeriach uses appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Access to internal systems and business information is restricted according to operational requirements and authorised user permissions.
09
Some technology providers used by Braeriach may process information outside the United Kingdom. Where personal information is transferred internationally, Braeriach seeks to use appropriate safeguards as required by applicable data protection law.
10
Depending on applicable law, individuals may have rights relating to their personal information, including rights to request access, correction, deletion, restriction of processing, objection to certain processing and data portability.
Individuals may also have the right to complain to the relevant data protection supervisory authority.
11
Individuals may request deletion of personal information held by Braeriach, subject to legal, contractual, regulatory and legitimate business retention requirements.
Requests should be submitted using the contact details provided below and should contain sufficient information for Braeriach to identify the relevant records.
12
Our website may use cookies and similar technologies for functionality, analytics, security and performance. Where required, users will be provided with appropriate information and choices regarding cookies.
13
Braeriach may update this Privacy Policy periodically to reflect changes in its services, systems, legal obligations or business practices. The latest version will be published on this page.
14
For privacy enquiries, data access requests or deletion requests, please contact:
Braeriach Ltd
Email: info@breiriach.com
Website: www.breiriach.com